FAQ

FREQUENTLY ASKED QUESTIONS:

 

Is My Package Insured?

All prints are fully insured during transit to cover damage, loss or non-delivery.

How Can I Track My Shipments?

Each shipment is associated with a tracking # which you will receive by email. Once your order has shipped, you will receive a confirmation email with tracking information.

Do You Ship Internationally?

Yes. We are happy to ship prints to almost every destination in the world.

Do I Receive A Notification When I Have Confirmed My Purchase?

Yes, you will receive an invoice via email that will include an order #. Once your print has shipped, you will receive another email confirmed that your order has shipped.

How can I cancel an order?

Just let us know by emailing us at info@artate.co providing your order number.

What If My Print Arrived Damaged?

We strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.

If your order arrive damaged, please notify us within 7 days of receipt of your order and we will exchange it at no charge or a full refund for the price of the product.

Please send us the following information so that we may resolve the issue in the most efficient and satisfactory manner.

Simply take a digital photo of the print and one of the shipping containers it arrived in, attach them to an email and send to INFO@ARTATE.CO. Please include in the body of the email: your order number, the shipping ID or item number. Your request will be processed as soon as possible and you will receive an email letting you know your replacement is under production.

What is your refund policy?

Your refund will be credited to the original payment method. Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.

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