To return an artwork, please follow the following guidelines:
Repackage the artwork in its original condition using the original packaging materials used by the artist.
If you have already disposed of the original packaging, you will be responsible for purchasing packaging materials and sending the artwork back to the artist safely.
Arrange to send the packaged artwork directly back to the artist using a traceable shipping method.
Email all shipping details including tracking number to firstname.lastname@example.org
Please note that the customer is responsible for returning the print in its original packaging.
Damaged, dirty or torn prints will not be accepted. If you have any further enquiries regarding our Return Policy please contact us.
Your refund will be credited to the original payment method. Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.
Any taxes, duties or any charges occurred when the products were delivered to you cannot be refunded by Artate. However, you may be able to claim those costs back by contacting your local customs directly.
We cannot refund gift certificate purchases.