All products can be returned only if unharmed (re-saleable) with the correct invoice, packaging, and any other items included in your purchase. Please note that we are not obliged to accept any returns that do not meet the above conditions and may refuse to refund. Returns that do not meet our policy will not be accepted and sent back to the customer at their own cost.
WE ACCEPT RETURNS 14 DAYS AFTER YOU HAVE RECEIVED YOUR ITEM
Please follow the below steps when returning your purchase:
Receiving your refund: Your refund will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Any taxes, duties or any charges occurred when the products were delivered to you cannot be refunded by Artate. However, you may be able to claim those costs back by contacting your local customs directly.