Return

This page is about return

RETURNS POLICY

All products can be returned only if unharmed (re-saleable) with the correct invoice, packaging,  and any other items included in your purchase. Please note that we are not obliged to accept any returns that do not meet the above conditions and may refuse to refund. Returns that do not meet our policy will not be accepted and sent back to the customer at their own cost.

WE ACCEPT RETURNS 14 DAYS AFTER YOU HAVE RECEIVED YOUR ITEM

Please follow the below steps when returning your purchase: 

  1. Fill in the Returns Form and include it in the parcel.
  2. Use the DHL return label located in your parcel
  3. Drop your item at a DHL location within 14 days after receiving your item.

Receiving your refund: Your refund will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Any taxes, duties or any charges occurred when the products were delivered to you cannot be refunded by Artate. However, you may be able to claim those costs back by contacting your local customs directly.                                                                                                                                                                                                                                                              

.announcement-bar__message{ font-size: 18px}